CIO and project director , Virgin Trains
John is an experienced IT leader who focuses on where technology can improve business performance from concepts to delivery. He is passionate about digital innovation and has driven a number of new global first.
With the advances in customer facing systems and mobile technology, he believes that IT can now be a true enabler. He is also a believer that there are many options and an incredible number of ways IT can bring value, but selecting the right one which delivers most value is key.
His is a great believer in ‘looking after the staff (as we do at Virgin Trains) and they will look after the customers’. This ethic has a significant influence in the solutions that are implemented for our colleagues, ensuring that the solutions are intuitive and show the relevant information at the right time.
He now has overall responsibility for ‘change’ within Virgin Trains and believes that one of the key aspects for successful project delivery is getting the right innovation process. If you can capture the imagination of your stakeholders using your vision, you are half way to success.